Associated Objects

Applies to: Standard Fault and Resolution Step

What is an associated object

Associated objects are references to different items in the system. They usually belong to a fault and serve a linking purpose. Depending on the type of an associated object, you can have a link from a current fault to another fault in the system. Other types will allow links(or references) to documents or web links.

Associated object types

Depending on the type of the fault you are editing, when you create an associated object you will presented with one or multiple options indicated below.

Types available for Standard fault: all of the types below except Step (Standard faults don't have steps)

Types available for Resolution fault: all of the types below

Internal Link

An internal link enables you to link current fault to another fault or step within the system. This does not have be within the same category or train.

Please refer to Internal Links for details.

Web Link

A web link enables you to define an external URL that can be referenced from the current fault.

Please refer to WebLink for details.

Step

In case you are editing a step of a Resolution fault, a step associated object allows you to easily reference another step within the same fault.

Please refer to Step for details.

Info Page (Global Documents)

An info page is a associated object type which references one of the Global Documents.

Please refer to InfoPage type for adding or editing references(links) to global documents.

Please refer to Administering Global Documents for adding or editing global documents.

Documents (pdf, doc, ppt)

A document is an external document such as a text file, word document or a PDF.

Please refer to Document type for details.

Associated Object (Global Web Links)

One of the options when you create an associated object is to select type called "Associated object". This means that your associated object will reference another associated object in the system.

History behind the name: Associated Object type defines an associated object which is referencing another associated object. Currently, it is only possible to reference associated objects of type weblink.

Please refer to Associated Object type for details.

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