Editing a Fault
Applies to: Standard Fault and Resolution Fault
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Applies to: Standard Fault and Resolution Fault
Last updated
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Faults are basic building blocks of the system. It is important to understand how to edit them so that to organise information in a desired way.
Some faults might display text and visual information, others will have links to subfaults or other faults in the system.
There are different types of fault in the system, however the main ones are Standard and Resolution types. You can find out more about fault types .
Once you are familiar with Standard type, it will be simple to understand how to edit other types, as interface elements will be common in all types. Main difference between Standard and Resolution faults is that the latter option will have sections or steps. You can find out more about steps .
To minimise risk of breaking the tree while editing, especially in the live environment, it is good practice to copy the fault to an offline (playground) tree and it. This will disable users accessing the fault, while you are editing it. To find out how, please refer to learning path (we recommend to finish with Editing a Fault learning path first).
Now you are ready to edit your fault. It is simple to edit the , , and . Once you know the basics, continue your journey to mastering . For Standard faults it will be useful to know how to .
Also, find out more about other editing tools: and applicable only to Resolution faults - . Last but not least, there is a guide on It can be useful to share a fault with someone by means of a PDF.