Processing change request
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If you've configured the train class that you are an admin to properly you will be notified of any change request via email. Please follow steps below to add email to a train class.
4. Provide Administrator Email(s).
You will now be notified if any change request has been made for the train class you've selected.
From the email notification, you will have three options: Review Step, Edit Change Request or Delete Change Request.
Review Step - will take you straight to the fault
Delete Change Request - will take you to a dialog where it asks you to confirm whether you want to delete the request
You can see all of the change requests your users have made in the system within the admin section of change request. Follow these steps to get you there:
At the top navigation, locate Administration. Hover over this
Select Change Request from the drop down options
You are now in the Change Request page for admins and ready to administer change requests
You have the following columns within this page (left to right):
Date Noted - the date when a change request was created
Train - the train class associated with the fault
Category - the category associated with the fault
Fault - the fault for which the change request was raised
Step - this column shows which step in the resolution fault is associated with the change request
Description - shows description of the changes suggested
Administrator comment - this is where you will see any comments that an admin has made
Tools - you will find the following buttons:
Commenting on change request is a must before you can close it. You can use this feature to inform the user of what you have changed, to ask clarifying questions about their request or anything else that would aid you in implementing or deciding to remove their request. Follow these steps to do so:
Add your comment on the field Administrator Notes
Click Save
Your comment can now be seen by the user who requested the change.
6. If there are no Administrator Notes, fill it in
7. Check the tick box ✅ next to the field Closed
8. Save your changes and the item is now closed
1. Click Administration from the top navigation 2. Select Trains 3. Click Edit Train (1) .
5. Click Save. . You will see this button near bottom left of the page
Edit Change Request - will take you to the administration of change request page with the dialog where you can input comments (see )
Edit item . This will take you straight to the fault where you can administer the change request. (See to see how)
Change . This button will allow you to add comments to the change request, and also change the status to close. (See to see how)
Delete . This will open up a dialog confirming if you want to delete the request
Go to Change request admin page (See )
Click Change button
1. Go to admin page of Change Request. (See )
2. Click Edit item under the Tools column. You will be redirected to the fault's page
3. Click CR at the top right hand corner of the edit view. You will see the change request, like shown below:
4. Apply the changes required. See if you need to remind yourself how.
5. Click on the Change Request within the edit view
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