Introduction to the system
Last updated
Was this helpful?
Last updated
Was this helpful?
TEAM Comprises of 5 main features that helps operators to quickly diagnose system faults and then take appropriate action to get the train moving.
These main features are:
The knowledge base is the accumulation of organised information about known faults within your systems.
This information is organised into categories, train classes, faults and sub faults. We refer to these as Fault Trees.
Organised information enable users to quickly drill down through the fault tree while receiving real time information about the fault from a driver or engineer on site.
Once the user has located the most likely fault, they are presented with a Fault Resolution.
The fault resolution is a series of steps that needs to be taken in order to resolve the current suspected fault. These are presented to the user in a step by step format with detailed information and pictures. During the course of the fault resolution the operator may have to refer to operating procedures or Rules and Regulations.
If a fault persists even though all the resolution steps have been taken the operator has a series of options.
They can:
Re-evaluate the fault
Choose to enact the Assistance Matrix
Elevate the fault to management
Assistance Matrix enables operators to quickly find what needs to be done when a stricken train is being assisted by another.
The assistance matrix takes into consideration:
The classes of the stricken train and the assisting train
The fault on the stricken train
The driving position when assisting the stricken train
Using this information the assistance matrix will then present the operator with all the information they need to pass on to any onsite engineers regarding processes and equipment required in order to get the stricken train moving.
During the course of the incident. It may be appropriate for the operator to be informed of operating procedures.
These are represented in the system by Global Documents and Rules and Regulations
The Rules and Regulations pertain to certain business or train class specific operating processes that may be relevant during the resolution of a fault.
These can range from a fire on a train to a person struck by train.
The Global Documents are a way of organising ancillary information that may not relate to a specific fault or might be related to multiple faults.
The inclusion of this information within TEAM allows administrators to:
Easily link relevant information to specific sections within a fault tree or fault resolution
Negate the need for operators to refer to manuals
Every time an operator initiates searching a fault tree an incident is created.
This records all actions taken by the operator during the course of the incident.
Incidents are subject to time restrictions and operators are kept aware of this by the presence of a timer during diagnosis.
The time restrictions define a Fix or Fail policy, after which the system will alert the user that they are out of time.
The operator will be prompted to make the decision as to whether to continue to diagnose, resolve the fault or use the assistance matrix to get the train moving.
All incident information can be reported on and used to analyse operator behaviour and fault tree paths in order to improve the efficiency of the system.
Administrators can generate assessment templates based on the existing fault trees.
The assessment template is configured to present driver information or “external stimuli” to the operator and defines the best route through the fault tree.
Assessment templates can be used for both training and assessment, when under assessment all information regarding the actions of the operator are recorded, including mistakes.
The administrator determines the minimum number of mistakes to pass the assessment.
Assessments can be assigned to all users or a specific sub group. The results of which can be monitored and reported on. Through the training and assessment the system can ensure that users are kept up to date with any changes within the knowledge base.
Any operator can raise a change request within the system by clicking the “Flag for Review”. At the end of the incident the operator is then prompted to enter information about the change request they have raised.
A change request enables operators to make administrative staff aware of possible issues within any part of the system (faults, resolutions, global docs, etc…).
Alternatively if during the course of fault diagnosis or resolution the operator/diver noted an alternate process that lead to a quicker resolution, then this can be noted against the fault/resolution for consideration.
Operators can also raise requests for new faults to be added to the system.
